All staff recognize that every customer suggestion or complaint is our responsibility. We will listen, apologize for any dissatisfaction caused and thank all customers for their feedback. The first contacted person will obtain all necessary information and attempt to resolve the case immediately. If the case cannot be resolved right away, our staff will forward the case to the concerned department for further investigation and resolution. Concerned departments will inform customers on the result of the investigation and the solution within the next working day. Should we require further time, we will keep our customers updated on the progress.
In the case that the customer is unsatisfied with the results of the investigation, we sincerely apologize and you are able to contact the Office of Insurance Commission (OIC) at:
22/79 Ratchadapisek Road, Chan Kasem, Chatuchak, Bangkok, Thailand 10990
Telephone: +66-2515-3999, Hotline 1186
For general enquiries, please contact
customercare@aacp.co.th
Location Map
